DMBR is headed by Executives who held senior positions in tier one telecommunications and technology companies. We use our extensive cross sector experiences to drive results based business transformation. The organisation works towards helping clients optimise their business processes in a secure environment.
We work from an experiential perspective that comes from within the team. Combined with our partners we help inspire your future with opportunities to grow.
We work closely with Business and bring all insights together. We create an organisation structure that will thrive by the change in culture. We believe that we can help organisations thrive through transformation.
We understand that transformation can only be effected by knowing and identifying gaps within the organisation processes. Our skilled staff together with our partners will bring the strategy together and bring the people on the journey that will take us to the destination.
We help organisations connect their people to the purpose. Our process follow;
Phase 1 : Awareness
Phase 2 : Learning and discovery
Phase 3 ; Evaluation
Phase 4 : Refine and Selection
Phase 5 : Acceptance & Implementation
DMBR Consulting Stands for: Dream, Manifest, Believe, Realise
is an 100% Australian owned company, based in Sydney with its IT principals built on ITIL Framework. Being a total customer centric organisation, we wish to be your long term IT Strategic Partner!
DMBR IT Service delivery is Built On ITIL Framework
ITIL (Information Technology Infrastructure Library) which is a framework of best practices for IT service management. It provides a set of guidelines and processes for managing IT services in a way that aligns with business objectives and ensures a high level of service quality.
Building on the ITIL framework involves implementing the various ITIL processes and practices in an organization’s IT service management operations. This includes:
- Defining service management processes and procedures based on ITIL best practices
- Training IT staff on ITIL principles and practices
- Implementing ITIL-based tools and technologies for service management
- Establishing metrics and key performance indicators (KPIs) to measure service quality and performance
- Continually reviewing and improving service management processes based on ITIL guidelines and feedback.
By building on the ITIL framework, organizations can improve their IT service management operations, reduce service disruptions and downtime, and enhance overall business performance.
When we at DMBR say our approach is “Customer Centric”
we mean our delivery approach is a business strategy that prioritises the needs and preferences of customers above all else. This approach is characterised by a focus on understanding customer needs, preferences, and behaviours, and using this knowledge to design products, services, and experiences that meet and exceed customer expectations.
A customer-centric approach at DMBR typically involves:
- Conducting market research and gathering customer feedback to gain a deep understanding of customer needs and preferences.
- Developing products, services, and experiences that are tailored to the specific needs and preferences of different customer segments.
- Ensuring that customer service and support are responsive, helpful, and effective, and that customers feel valued and supported.
- Continually monitoring customer feedback and satisfaction levels, and making changes to products, services, and experiences as needed to improve the customer experience.
By adopting a customer-centric approach, businesses can build stronger customer relationships, improve customer loyalty and retention, and drive growth and profitability. We at DMBR Consulting will work with you to achieve this!
DMBR Consulting will be your organisation’s “IT strategic partner”
meaning; we will work closely with your organisation to provide technology-related services and advice, helping you achieve your business goals. We at DMBR Consulting as the IT strategic partner typically has a deep understanding of your organisation’s business, and will leverage that understanding to provide guidance on how technology can be used to achieve business objectives.
As your IT strategic partner we at DMBR Consulting can provide a range of services, including software development, system integration, infrastructure management, cybersecurity, and data analytics. We can also provide advice on technology strategy, helping your organisation make decisions about which technologies to invest in and how to use them effectively.
The relationship between an IT strategic partner and you (the partner organisation) is typically long-term and collaborative, we trust you will rely on DMBR Consulting as your IT strategic partner to provide ongoing support and guidance, to ensure that its technology needs are being met.
Overall, we at DMBR as your organisation’s IT strategic partner will play a critical role in helping you stay competitive in an increasingly digital world, by providing the technology expertise and guidance needed to drive business success.
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